Frequently Asked Questions
Everything you need to know about shopping with Proud Poppy
What is your return policy?
We offer returns for store credit or exchange within 30 days of purchase, provided items are in original condition with tags attached. Please note that for hygiene reasons, earrings and face masks cannot be returned.
How long does shipping take?
Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days. Please allow an additional 48 hours for processing during peak sale periods.
Do you offer international shipping?
Yes, we ship worldwide! International shipping rates are calculated at checkout based on your location and the weight of your order.
How do I know which size to choose?
We provide a detailed size guide on every product page. Since we stock a variety of labels, we also include specific fit notes in the product description to help you find your perfect match.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and buy-now-pay-later options including Afterpay and ZipPay.
Can I change or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we are unable to make changes or cancellations once an order has been confirmed. Please double-check your details before completing your purchase.